Colleen Mae...
People Skills Aren’t Optional—They’re Your Superpower!
Whether you’re running a business, working behind the counter, answering DMs, chasing your dreams, or just tired of awkward interactions—I’ve got you. My training is simple, smart, and made for real life. Because good service isn’t just for the workplace—it’s for anyone who wants to build better relationships, lead with kindness, and show up with confidence every single day.
- Ebooks
- Video Courses
- Subscription Group
Want to be the Business People Brag About?
Drop your email and I’ll send you my free guide to helping people walk away thinking, “Wow —they get it.“
Your Customers aren't the issue — the experience is.
I'm Colleen Mae, and I teach real people how to treat other people like humans - not transactions. I teach women-owned businesses and employees how to create customer experiences that build loyalty, increase profits, and reduce wasted marketing dollars. You’ve already worked hard to bring customers in. Let’s focus on keeping them coming back.
Honestly, anybody who wants to improve their people skills will benefit from this coaching.
Hi, I'm Colleen...
Founder of Colleen Mae and Your Hospitality Expert
As someone who was raised in the hospitality industry and has built a career around it, I believe wholeheartedly that hospitality is the foundation of every successful business relationship—whether it’s between owners and employees, or employees and the customers they serve. To me, hospitality isn’t just a department or a job title—it’s a way of being. It shapes how we communicate, how we care, and how we create meaningful moments that matter.
My mission is to equip business owners and their teams—both in-person and online—with simple, creative ways to deliver service that’s not only effective, but memorable. I want to help you create a culture that puts people first, because when people feel valued, they come back. And they tell others.
What we Offer
Training, Coaching & Consulting — Focused on Your Bottom Line
Ebooks
Instant downloadable PDFs filled with action items you can apply today to start wowing customers and improving company culture.
Video Courses
Video Courses available in a range of topics to help you at every stage of your business. Complete in your own time at your own pace.
Subscription
Join like-minded woman in business and get inspired. This group brings resources, action items, and a community you didn't know you needed.
Is this you?
You’ve worked hard to build something meaningful - whether it's a business, a career, or simply the way you show up for others. You care about people. You want to do things the right way. But even with good intentions, great products, and a solid work ethic, something still feels off.
Customers aren’t coming back.
Service feels inconsistent.
Conversations fall flat.
And no matter how hard you try, you keep wondering—what am I missing?
I’m Colleen Mae , and I train business owners, employees, and everyday people to create customer experiences that actually build loyalty. Whether you’re investing in this for yourself, your staff, or your entire team—this is for you.
THIS IS FOR YOU IF YOU…
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You started your business with passion but retention feels like a constant struggle.
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You know great service matters, but your team isn’t always consistent.
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You feel like you're constantly chasing new customers instead of building lasting relationships.
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You want to lead your staff confidently but aren’t sure how to coach them effectively.
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You’re someone who wants to communicate better, lead with confidence, and build stronger people skills (even outside of work)
Let me tell you something..
No matter where you are on your business journey, I'm here to help you.
How I can
Help Improve Your Business
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Build a culture where your staff wants to provide exceptional service.
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Train leaders to coach with confidence, not control.
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Create customer experiences that feel natural and genuine.
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Reduce turnover by investing in your team’s confidence and growth.
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Stop leaking marketing dollars by turning first-time buyers into loyal customers.
- Strengthen your people skills so you can communicate clearly, lead well, and handle any situation with confidence.
It’s not about working harder. It’s about building better habits, stronger teams, and sustainable growth.
COURSES COMING SOON!
Find me on social media
Ready to Begin Your Success Journey?
Whether you're just starting out or you've owned your business for years, I’m here to guide you every step of the way. Take the first step toward confidence, success, and sustainability.
CHECK OUT MY CURRENT PRODUCTS